kelvaraDifferent ways to ask for help
A supported emergency button, wearable control, pull cord, or voice phrase can start a help request. The system should clearly confirm that the request has been received and show the status of attempts to contact assistance.
Supported fall and inactivity alerts
Depending on the installation, selected sensors may identify a possible fall, prolonged floor-level presence, or an unusual period of inactivity. Camera-free options may suit private rooms. Detection depends on coverage, placement, the device, and the circumstances of the event.
A response plan agreed in advance
For a possible incident, the system can provide an accessible check-in, notify selected contacts, and escalate through the configured process. Where professional monitoring is contracted and available, a monitoring team can assess the alert and contact appropriate services under its procedures.
An urgent help request follows the urgent route defined for the installation. It should not be held behind a routine inactivity timer. Alert delays, cancellation rules, and escalation steps must be selected and tested for the specific use case.
Know whether someone has responded
An alert can include the location, time, event type, available context, and contact options. Authorized recipients can acknowledge it, record an action, and see whether further escalation is needed. A delivered notification is not the same as a person accepting responsibility or emergency responders being dispatched.
When the first contact is unavailable
The response plan should identify backup contacts and, where included, a monitoring provider. If an external communication attempt fails, the system should make that failure visible and use supported fallback channels.
Service note: Automated monitoring supports agreed assistance arrangements. It does not guarantee detection, prevent every accident, or replace emergency care. Professional monitoring and emergency service contact depend on local availability and the selected service agreement.